Line Rental Maintenance Options

Our maintenance contracts are backed by Openreach (a BT Group company) and provide cover as detailed. The minimum cover period is one year.

LEVEL 1

Included as standard for Residential PSTN
Aim to clear by 23:59 day after next, Monday to Friday, excluding Public and Bank Holidays.

Example: Report on Tuesday, aim to clear on Thursday.

LEVEL 2

Aim to clear by 23:59 next day, Monday to Saturday, excluding Public and Bank Holidays or the day of the appointment when this is later.

Example: Report on Tuesday, aim to clear on Wednesday

£1.35 per month per Residential PSTN
Included as standard for Business PSTN
Included as standard for ISDN2e
Included as standard for ISDN30e

LEVEL 3

Reported by 12:59 – aim to clear by 23:59:59 same day or the day of the appointment when this is later. Reported after 13:00 aim to clear by 12:59 next day, seven days a week including Public and Bank Holidays

£4.00 per month per Residential PSTN
£4.00 per month per Business PSTN
£4.00 per month per ISDN2e (2 Channels)
£4.00 per channel (ISDN30e)

LEVEL 4

6 hour target fix 24/7, 365 days a year

£5.00 per month per Residential PSTN
£6.00 per month per Business PSTN
£6.00 per month per ISDN2e (2 Channels)
£6.00 per channel per month (ISDN30e)

Site Assurance (ISDN30e only)

£2.50 per month per channel (ISDN30e)

Enables inbound calls to be re-routed to an alternative site should the normal site become unusable for any reason.

Delivered using the existing ISDN30e basic diversion service and enables all incoming calls to be diverted to a pre arranged single number.
V12/Openreach aim to have Site Assurance in place within 1 hour of the fault being logged.